Cancelling an order
Due to our efficient fulfillment, orders can only be cancelled up to 24 hours after the initial order is placed. Once an order has been picked up by our delivery partner, it is considered a final sale.
Unfortunately we do not accept returns on perishable goods, sale items, or gift cards. All sales are final.
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please reach out to us via our contact form or e-mail and provide us with the full name used to place the order, your order number, and a description of the problem. We will then contact you for further information, such as photos of the damaged item(s).
If your damage claim is approved, you’ll be provided the option to have us send another item out to or to have the item's purchase price automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. If an item was sent in error, we may send you a return shipping label and require proof or return shipment.
Questions about refunds? Contact us.